shopping guide

[Shipping Fees]

Nationwide flat rate of 1,000 yen (domestic delivery only)

Up to three items can be shipped together for an additional 300 yen per item.

[Payment method]

●Credit card●Bank transfer (prepayment)
- Please make payment within 2 days after placing your order.
・We will ship within 3 business days after confirming payment.

[Shipping Information]

Yamato Transport (Takkyubin)

Orders placed before 12:00 on weekdays will be shipped the same day or within 3 business days.

* If it is a holiday , the item will be shipped from the next business day .

[Closed days]
Weekends, public holidays, summer (August 13th to 15th), New Year's (December 30th to January 3rd)

[Business hours]
Weekdays 10:00-16:00

【receipt】
To receive an invoice-compatible receipt, please download and print it from the URL provided in the shipping confirmation email .
The addressee and notes can be edited on the download screen.
Registration number: T5290001105780

[Returns]
Returns are only possible for defective products.
However, sale items and pre-ordered items cannot be returned or canceled for customer convenience.
We take great care in inspecting our products, but in the unlikely event that there is a major defect with the product, please contact us within 3 days of receiving the product and arrange for the product to be returned within 7 days of receiving it. We will cover the return shipping costs for defective products.
Please note that we only accept returns and exchanges for unused items. We cannot accept exchanges after trying on items.

[Refund method]
We will refund your payment by canceling your credit card. If you paid by bank transfer, we will refund your payment by bank transfer to your Japanese bank account.

[About alcohol sales]

We strictly prohibit the sale of alcoholic beverages to persons under the age of 20. We apologize for the inconvenience, but when purchasing, please provide your date of birth. Please note that if you do not provide this information, we will be unable to sell alcoholic beverages to you in accordance with the law prohibiting the consumption of alcohol by persons under the age of 20.

1. Name and address of the sales location: Kobe Auction, 2nd floor east side of Seiwa Building, 3-17-21 Onishicho, Amagasaki City, Hyogo Prefecture
2. Sales Manager's Name: Yuichi Minoshiro
3. Date of attendance at alcohol sales management training: September 3, 2024
4. Deadline for next training course (the day before three years after 3): September 2, 2027
5. Training organization name: Amagasaki Liquor Retailers Association

[Notation based on specific commercial transactions]

Shop name: Kobe Auction Official Shop Secondhand goods business permit: Hyogo Prefectural Public Safety Commission No. 631362500010 Liquor sales license: Amagasaki Tax Office Amagasaki Law (Certification) No. 1 Operating company: Kobe Auction Co., Ltd. Sales manager: Yuichi Minoshiro

【phone】
We do not respond to inquiries by phone, so please contact us using the inquiry form.

[Business content]
Purchase and sale

[Head Office] 2nd floor east side of Seiwa Building, 3-17-21 Onishicho, Amagasaki City, Hyogo Prefecture, 661-0023

[Amagasaki store] 4th floor, Seiwa Building, 3-17-21 Onishicho, Amagasaki City, Hyogo Prefecture, 661-0023